UKVEC REFUNDS
UKVEC Refund Policy & Cancellation
This is the refund policy for UKVEC at ukvec.co.uk. This page explains the cancellation position for an immediately supplied Full UKVEC Report and what to do if a paid report cannot be delivered correctly.
1. Before the report is supplied
A Full UKVEC Report is a digital product prepared for the vehicle registration entered by the customer. Before payment, UKVEC asks the customer to request immediate digital supply and acknowledge the cancellation information.
If a statutory cancellation right still applies before supply begins, it is not removed by these terms.
2. Immediate supply and the 14-day cancellation period
Where UK consumer law permits the 14-day cancellation right for digital content to end after the customer expressly agrees to immediate supply and acknowledges that consequence, UKVEC records that agreement before creating the Stripe Checkout Session.
This cancellation position does not remove any statutory rights that apply if the digital product is not supplied, is not as described or is otherwise defective under applicable consumer law.
3. Supplier or fulfilment failure
If Stripe confirms payment but UKVEC cannot obtain a usable paid provenance result, the entitlement is preserved for support review. UKVEC does not automatically trigger a second chargeable supplier request after a failed redeemed entitlement.
Do not purchase the same report again. Contact support@ukvec.co.uk with the registration and the email address used at Checkout. We can review the entitlement and, where appropriate, restore access, re-fulfil under an approved process or issue a refund.
4. Duplicate or incorrect purchases
If you believe you have been charged twice for the same registration, contact support so the Stripe transactions can be checked.
A report is generated for the registration submitted at Checkout. If the customer supplied the wrong registration and the paid report has already been generated, supplier costs may already have been incurred. We will still review the circumstances and any statutory rights that apply.
5. How to request support or a refund review
Email support@ukvec.co.uk. Include the vehicle registration, approximate purchase date and the email address used for payment. Do not send full card details or other unnecessary financial information.
UKVEC is operated by WIDERSOLUTIONS LIMITED, company number 09878083, registered office Suite A, 82 James Carter Road, Mildenhall, IP28 7DE.