UKVEC SUPPORT

Customer support

Use this page if a payment is confirmed but a report is not available, you need a refund review, or you have a question about your UKVEC report.

Contact UKVEC

Email: support@ukvec.co.uk.

UKVEC is operated by WIDERSOLUTIONS LIMITED, company number 09878083. Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE.

If your paid report does not appear

Do not pay again for the same registration.
Keep the Stripe payment confirmation and the private UKVEC report-access link if one was issued.
Email support with the registration, approximate purchase time and the email address used at Checkout.
Do not email full card numbers, bank credentials or passwords.

Questions about vehicle data

UKVEC presents information returned by vehicle-data sources at the time the report is generated. If a supplier field is missing, UKVEC keeps it marked as unavailable rather than treating it as clear.

A UKVEC report does not replace a physical inspection. If the report conflicts with the vehicle, V5C, VIN, lender information or seller evidence, resolve the discrepancy before buying the vehicle.

Privacy requests

You can also use support@ukvec.co.uk for requests about personal information held by UKVEC. Please provide enough information to identify the relevant transaction without sending unnecessary identity or payment information.